BankID Fraud Tops Swedes’ Concerns – Rising Scams Driving the Trend

Market insight

BankID Fraud Tops Swedes’ Concerns – Rising Scams Driving the Trend

A new survey from Defentry reveals that 63% of Swedes are most worried about having their BankID hijacked, while trust in banks’ ability to protect customers is beginning to falter. Nearly half of respondents believe banks should take greater responsibility and offer more active, improved protection.

Christer Hernestig

Digital fraud is accelerating - and psychological stress follows

Fraud and identity theft continue to increase across Sweden. According to Defentry’s latest report,
63% of Swedes fear BankID fraud the most, followed by card fraud (60%) and identity theft (51%).
Among those affected, 37% report psychological stress - almost as common as financial loss.

At the same time, 44% of Swedes say they would prefer to buy digital protection directly from their bank, far ahead of government agencies (13%) or insurance companies (12%).

This shows that banks still hold a trust advantage - but that confidence is quickly eroding.

“People expect their bank to protect them, but at Defentry we see a growing gap between people’s fear and their actual sense of safety. This is where banks and insurers can truly make a difference -by acting proactively,” says Christer Hernestig, Co-founder at Defentry.

Trust is shifting - and proactive protection is the new loyalty driver

The findings indicate that digital safety has become an emotional factor as much as a technical one.
Consumers increasingly expect their financial providers to offer proactive, human-centric protection - not just react after fraud occurs.

For banks and insurers, this represents both a responsibility and an opportunity: to strengthen customer relationships, reduce churn, and open new high-margin revenue streams through Digital Trust-as-a-Service models.

Defentry already supports several Nordic partners in delivering white-label fraud protection platforms, integrating real-time monitoring, AI-driven prevention and insurance-backed recovery into their core offerings.

About the survey

Defentry’s nationwide survey maps Swedes’ concerns, experiences, and expectations around digital fraud and identity theft. It was conducted between October 10–15, 2025, with participants from across Sweden.

Get the full Defentry Report 2025

Discover how banks and insurers can turn growing digital anxiety into new customer value.
Request your copy of the Defentry report “Fraud and Identity Theft in Sweden 2025” —
contact: christer@defentry.com , +46 732 307 300