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Career

Defentry’s mission is a put an end to identity theft and make the internet a safer place. To do that, we have created a product that is offered to companies that they then offer it to their customers. They become the users of our platform, we monitor their personal data through several sources and we alert and support them when that data is leaked. We also monitor bank, credit and governmental data to keep track of attempted frauds in real time and we let our users know instantly. 

For us to keep doing this and always evolve and become even better, we also need to keep hiring fantastic employees. We strive to always have fun together, and do good together. Our office is located in the city center of Stockholm and we are always on the hunt for friendly, honest and curious people to join us.

"Defentry is one of the most friendly and inclusive workplaces I’ve come across. When joining I was amazed at how welcoming the culture at Defentry were."

Open positions

Are you interested in joining us making the Internet a safer place? We are always on the hunt for great people to join us. Here you will find our open positions right now.

Cloud-Ops Engineer

We are looking for a Cloud-Ops Engineer with confidence and experience to progress our infrastructure in a secure and scalable way. Our environment is hosted in Google Cloud and this will be your arena. Apart from implementing our infrastructure you will also help our development team in improving the "Ops" part of Dev-ops.

In this role, you should have a mindset for infrastructure automation and security. Network and access rights are areas you are especially comfortable with. You have a can-do attitude while still being good at saying No to suggestions that compromise security demands.

Responsibilities:

  • Implement and uphold a high standard of security
  • Implement tools for automation
  • Propose and evaluate solutions to improve our infrastructure over time
  • Collaborate with engineering and product development teams

Skills & Requirements

We expect you to be especially experienced and have confidence in a few main areas:

  • Cloud platform management
  • Cloud Network management
  • IAM

We hope you know as much about cloud infrastructure as possible but are otherwise willing to learn about:

  • Google Cloud Platform
  • Infrastructure as code
  • SQL and database management
  • VMs and Kubernetes
  • Infrastructure surveillance
  • Deployment pipelines
  • Cloud cost management
 
Read more and apply here
Customer Success Manager
 We are looking for a Customer Success Manager to lead the strategic client growth agenda with existing and future clients. As a Customer Success Manager, you will be responsible for maintaining and strengthening Enterprise strategic relationships with key leaders and decision makers in customer organizations.

As we continue to expand across Nordics and Europe, we are looking for an experienced, innovative and industry-knowledgeable Customer Success Manager for our subscription partners, who will together with the partners contribute significantly towards Defentry’s market expansion and transactional revenue objectives.

Together with an open and fun international team you will be building a safer world for digital life. We have developed the world’s first platform for safeguarding personal data. A platform used by e.g large Insurance and Security companies as well as SMEs.

What you will do

  • Lead our customer success function within Defentry in order to create and ensure satisfied customers, increased user base and growth in joint business.
  • Acts as a liaison between service and sales, incorporating product expertise and customer feedback.
  •  Drive customer ROI and business outcome by planning and hosting adoption, solutions, commercials and growth.
  • Create trust and a strong relationship with customers by acting as their trusted advisor and inspire them towards excellence.
  • Discover and share key customer and user insights internally and externally with vital functions.
  • Think, improve and implement routines and processes explicitly for every point of contact that impacts the client experience.
  • Be hands-on and operational within your areas of responsibilities meanwhile having a strategic and holistic approach to customer success.
  • Ensure that relevant processes are continuously updated and excellent in a scalable way.
  • Handle and take lead on strategic and tactical operational aspects of the customer success role.
  • Analyzing customer data and helping the customer discover aspects of the product that are most beneficial to them.
  • Defining and managing customer scope, creating a work breakdown structure and customer requirements gathering.
  • Implement and always improve customer onboarding and training.
  • Carry out health checks on a continuous basis to avoid churn.
  • Upselling and cross-selling through review of customers’ progress.
  • Planning, defining, and developing schedules, activities and activity together with our team and customers.

Skills & Requirements

  •  A degree in economics, sales or marketing or an equivalent combination of training and experience.
  •  Multiple years of experience in customer-facing customer success, account management, or strategic consulting organization (experience in B2B SaaS is a plus.)
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Create account plans and set goals that drive the right initiatives.
  • Experience in building strong internal and external relationships.
  • Be senior enough to take strong leadership in customer success.
  • Be very structured and a good communicator.
  • Have experience or strong interest in working with data driven products.
  • Fluent in English and Swedish with excellent verbal and written communications skills.
  • Ability to understand and communicate customer needs and business strategies.
  • Strong negotiation and influencing skills.
  • Presents diplomacy, tact, and poise under pressure when working through customer issues.

What we can offer

Security Awareness Training

Hybrid workplace

Work from the office and from home and sometimes we flex. We're all for work-life balance.

Cybersafety Ecosystem-3

Great benefits

We offer great benefits such as a generous pension programme and of course cyber security.
Shield 1

Employee empowerment

We know that our employees are great at their job, that's why we hired them. We believe in you.

Join our team

 

No open position that suits you but you still want to work with cyber security at Defentry?
No worries! We still want to get in touch with you.

Please send us your resume and we’ll get back to you!