Johanna Löfgren joins Defentry as our first Customer Success Manager

With a Customer Success Manager in place, cyber safety company Defentry will be able to onboard new partners and support our existing partners much more efficiently.

Our accomplishment is not just in our sales or growth metrics but in the success and satisfaction of every one of our partners and users of Defentry. There is no person we would trust more with the success of our beloved customers than Johanna Löfgren who joins our team as our first customer success manager. 

Originating from the SaaS business in the IT landscape, Johanna has joined Defentry’s team as Customer Success Manager. In this role she is supporting our partners with product implementation, onboarding, communication and partnership governance. That is vital in order to reach optimal success, scalability and growth.

Johanna’s previous assignment was to shape the Swedish customer success function and develop customer relationships at the fastest growing HR tech company in the Nordics named Sympa. Johanna has a master degree in Innovation & Industrial Management.

I have always been a customer obsessed person with a constant curiosity of identifying innovation opportunities when collaborating with customers and other stakeholders around me. I’m thrilled to be onboard at Defentry and enter a, for me completely new field within cyber safety. I am proud to be part of an extremely competent and humble team and contribute to our important mission and values.“ says Johanna Löfgren.